Frequently Asked Questions (FAQ)

E-Currency ExchangeVerificationPayment ServiceVirtual Credit Card

What is Right Changer?
Rightchanger is an auto e-currency exchanger, It’s the perfect solution for anyone who needs to exchange form one electronic currency to another.

What e-currencies do you accept?
Running accepted and exchangeable e-currencies list can be found on our Homepage.

Will you add more e-currency types in the future?
Yes, we are trying to add more e-currency types in very soon. Our goal is to accept all type of e-currency exchange with our website.

What should I have to do if there have no answer to my question?
Please contact our customer support team. They are waiting for help you.

What are the limits for unverified accounts?
Verification is not mandatory for all type of exchange. Verification need only for Skill, Neteller and WebMoney exchange.

What payment processors do you support?
Currently we support these payment systems: Advanced Cash, Payeer, Skrill, Neteller, PerfectMoney, PayPal, Payza, WebMoney, Capitalist, Epay, Western uniоn, Moneygram.

What is the minimum amount of Exchange?
The minimum amount of Exchange is $10.

How secure is the data exchange process with our service?
The customer service using SSL-protocol as the standard for secure connection through which the exchange of information between services and users is encrypted. And you absolutely have nothing to worry about your information. We don’t share your information.

Can I cancel to exchange, if I have already paid for the request?
Yes you can. You will be refunded with your money deducing the fee of the payment system, in which the payment is made.

How long to the complete order?
We take maximum 5 minutes to 12 hours for complete any order. Only for western uniоn and money gram, we take 1 banking day(banking days Sunday to Thursday ).

What does it mean “Canceled” transaction?
Canceled order means you did not complete the transaction within 24 hours.

How can I know current exchange rates?
When you sеlect send and receive payment processor from home page you will see our exchange rates.

I have entered wrong details and the money did not come, what to do?
If the account that you specified in error, does not exist or it is blocked, the money won’t be sent there, and we will send them to you using corrected data. If the account exists, the money will be sent to it. You can try to get your money back on your own by writing to the owner of this account or customer service. To avoid such situations always carefully double check entered data.

Can I make an exchange order for any others?
Yes you can.

How can I get a discount?
Your cumulative transaction amount will be calculated by the system, and your account will be upgraded discount % automatically. Afterward, the discount rate will be calculated in your orders automatically.

How to check my discount?
By logging into your account, you can check your discount %, which is calculated automatically.

I did not get an exchange, what can I do?
If more than 24 hour has passed, and you have not received your exchange:
1) Check if details you have entered placing the order are correct.
2) Contact customer support and specify the reference of the exchange operation if necessary.


What are the required documents for verification?
For verification account need only any photo id like national id card, passport, driving license etc.

Why do I need to verify my account?
For exchange Skrill, Neteller and Webmoney verification is mandatory. Without verification, you can’t exchange those payment processors.

How long does it take to complete the verification?
Usually it takes 5 minutes to 12 hours maximum. In case the first verification application is rejected, the re-submitted files will be still reviewed within one business day. We will send you an email after verification is passed.


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